Contact
Email hello@relayconsole.work with the app version, macOS version, Mac model, the action you attempted, and the error text. Remove credentials, tokens, private messages, and personal data before sending logs or screenshots.
Response time
Beta support is monitored Monday to Friday, 09:00–17:00 UK time, excluding public holidays in England and Wales. We aim to send an initial response within two business days. Relay Console does not include 24-hour or emergency support.
Security reports
Put “Confidential security report” in the subject line and do not include live secrets. We aim to acknowledge a security report within two business days, then provide a private triage update after its severity and scope are understood.
Service status
Check release status and known issues before sending a report. Check that Hermes Agent or OpenClaw is running on the same Mac.